Burnout syndrome intervention program in emergency at the Colombia University Clinic

Abstract

Introduction: the need to intervene and to study the Burnout syndrome at the emergency room is closely related to the institutional concern for the quality of life of its employees. This is the reason behind this work to be developed in three phases: the first phase is population diagnosis and evaluation; the second phase is intervention, and the third is program evaluation and adjustments for implementation in other units. This article publishes the results of the first phase. Objective: the key objective was to make a diagnosis and evaluation of Burnout for emergency physicians at the Colombia University Clinic. Methodology: a non-experimental trial with a descriptive-correlational design. To assess the needs an instrument including demographics information, Maslach Burnout scale, and Diener’s satisfaction with life scale were used. The statistical analysis was done with the SPSS version 20 package, using descriptive statistics, levels of significance and normality. Results: the results indicate significant scores in Maschlac’s scale, only for emotional exhaustion and depersonalization, but not for life realization. Therefore, Burnout cannot be argued for the group, but there is risk that should be prevented. Conclusions: these results suggest the need for a group intervention program focusing on preventing emotional exhaustion Burnout and depersonalization.